This Privacy Policy is effective from 15 May, 2019. We may change this Privacy Policy at any time, and if we do so will post the changes to this page as well as the date that the changes take effect.
We at Winbox, care deeply about privacy, security, and online safety, all of which are a significant part of the Winbox mission: to protect users of our products and services from the risks of theft, disruption, and unauthorised access to their online information and activities. This Privacy Policy is designed to inform you about how we collect, use, and share your personal data through our website or when you interact with us.
This Privacy Policy below sets out in detail how we process your personal data, and we encourage and recommend that you read it in full. We understand that people have busy lives though, and so wanted to help you by providing a brief overview of how and why we process your personal data.
1. Introduction1.1. This Privacy Policy sets out the way in which Winbox Plc (“we” or “us”), a company incorporated and registered in the isle of Man, collects and processes Personal Information (as defined in paragraph 2.1 below). If you have any questions about this Privacy Policy or the processing of your Personal Information, please contact us at Privacy winboxplay
1.2. We operate the website under the Winbox Group companies banner. We will share your Personal Information in accordance with this Privacy Policy.
1.3. By using our website, you acknowledge Winbox (and any companies in our Group) will process your Personal Information in accordance with this Privacy Policy, including for the purposes set out in paragraph 5 below. If you do not wish to provide your Personal Information on the basis set out in this Privacy Policy, you should not enter the relevant information on the website forms, or otherwise provide us with any of your Personal Information. However, if you do not provide your Personal Information, we may not be able to provide support regarding your queries.
1.4. Capitalised terms are defined in this Privacy Policy.
2. The information we collect2.1. As part of operating the Website, we collect your Personal Information. “Personal Information” means any information from which you can be personally identified, including your name, email address, home or business address and telephone number. Please see paragraph 5 for exhaustive list of personal data collected.
2.2. We collect Personal Information which you provide to us, including when you register interest and information you provide in communications with us. In addition, we collect information about your use of the website. We will also collect other information necessary for us to process your Personal Information for the purposes set out in this Privacy Policy.
3. Information we collect through Cookies and similar technologies3.1 We collect information through “Cookies” and other similar technologies (e.g. pixel tags or links). This helps us to remember you when you visit the Website, and to improve your experience.
3.2 We also use information collected through “Cookies” and other similar technologies to detect any abuse of our Website and Services, and to help verify your age upon entry of site.
3.3 To find out more about “Cookies” and similar technologies please see paragraph 13 of this Privacy Policy. More information about the purposes of the “Cookies” and what is collected and how we use the data, this can be found in paragraph 13.5.
4. Information collected from third parties and how we use itWe do not use information from any third-party service providers.
5. How we use your Personal Information5.1. In accordance with data protection laws, we will only process your Personal Information where we have a lawful basis for doing so. In respect of your Personal Information, these bases are:
Via the Player enquiry form, if you have a complaint (account, gameplay issues withdrawal issues) or you wish to self-exclude, we will collect: Full name, full address, contact number, email address.
Via Sales enquiry form: If you wish to initiate a commercial agreement with Winbox, we will collect Full name, country of origin, email address and contact phone number.
Via the Careers page: we will collect your CV (which contains full name, contact number, email address, education, work experience etc.) that you submit for an application for open position with Winbox.
Reporting Security issues (direct email from you): The information you supply our security team, when advising of any technical issues. For example, your email address, your name and contact details Phone number / address if you choose to provide this in the email.
Via Marketing / Merchandise provision (Business Partners only):
Your email address for general correspondence, Marketing news and Service News,
your name, address & Contact number for the provision of merchandise and/or corporate gifts.
6. Disclosure of your Personal Information6.1. We may, for the identified stated purposes, disclose your Personal Information to any of the following recipients:
7.1. Winbox or any company within Winbox Group will not send you unsolicited information regarding any third party’s products or services.
7.2. As part of any account registration process (business partners only), you will have the opportunity to choose whether or not to receive information on Winbox offers and promotions.
7.3 At the time of setting up your account by Winbox (for business partners only), this is on the basis you wish to be kept updated on Winbox promotions and services. You will have the opportunity to inform us that you no longer wish to receive them. You may update your marketing preferences at any time by clicking on the “unsubscribe” link in an email and following the instructions or contact Opt-out winboxplay.
8. Transfer of your Personal Information outside of the EEAYour Personal Information will be transferred outside of the European Economic Area, both to us and other members of our Group. This includes, but is not limited to, the Ukraine, Isle of Man, Guernsey, Philippines. Please refer to Paragraph 5 for the explicit list of all geographic locations, associated with the purposes. Where we transfer your personal data outside of the EEA, we will put in place adequate measures to ensure that your Personal Information is kept secure (and such adequate measures shall include: (i) transferring to a jurisdiction which the European Commission recognises as providing adequate protection for the rights and freedoms of data subjects in connection with the processing of their personal data; and (ii) transfers pursuant to standard contractual clauses in accordance with European Commission decisions on transferring personal data).
9. Updating your Personal InformationYou may request an update or deletion of your Personal Information at any time via the relevant contact page or Privacy winboxplay.
10. Your rights10.1. You have the following rights in relation to your Personal Information:
We will retain your Personal Information for the period necessary for us to provide you with our Services and to comply with our legal and regulatory responsibilities. Accordingly, please refer to paragraph 5 for the retention periods. Where it is no longer necessary for us to process your Personal Information, we will delete it sooner as stated in section 5.2. If you request that you should not be able to access our Services (i.e. self-exclude), we will retain this information for a maximum of 6 years, from request, before deletion.
12. Contacting us12.1. If at any time you believe that we have not adhered to this Privacy Policy, please contact our privacy team at Privacy winboxplay.
13. Our use of Cookies13.1. We may collect anonymous information about your use of the Website using “cookies”, pixel tags and similar functionality. A “cookie” is a small file of text which is downloaded onto your computer when you access the Website, and it allows us to recognize when you come back to the Website. We use cookies for the operation of this website. For these purposes, Cookies are placed on your device to identify you in the future when you visit our website or connect with any of our applications.
The cookies used on this Website are either set by us or by our third-party service providers, and fall into the following categories:
13.2. Most browsers have cookies enabled by default, but you are able to change your cookies settings, which are usually found in the ‘options’ or ‘preferences’ menu of your internet browser. You can block any cookies from any website by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you block all cookies you may not be able to access all or part of our Website. You can also use your browser settings to delete cookies. For more information about how to disable cookies in your browser please visit Winboxplay.my.
13.3. As part of the Website’s operation, our Website automatically logs internet IP addresses. We do NOT log any e-mail address of visitors to the Website.
13.4. While the Website may contain links to websites operated by parties other than us, we are not responsible for the privacy practices or content of such websites.